Mortgage Servicing

If you currently have a home loan with Cyprus, the Mortgage Servicing Team is here to help you with your mortgage needs. If you have questions about payments, payoffs, or any other matters related to your existing home loan, we can help.

Contact Information

Payoff Requests

For assistance on all mortgage loans including home equity products, contact our Mortgage Servicing team.

Phone: 801-260-7600 (ext. 5350)
Email: ServicingDepartment@CyprusCU.com
Hours of operation: Monday–Friday, 9 a.m.–6 p.m.


You can also contact Cenlar (our first-mortgage servicing partner) for assistance on first mortgages.

Phone: 877-747-5074
Email: CustomerService@LoanAdministration.com
Hours of operation: Monday–Friday, 6:30 a.m.–6 p.m.

 

If you'd like to pay off your mortgage, contact our Mortgage Servicing team at 801-260-7600 (ext. 5350) or email ServicingDepartment@CyprusCU.com.

Automatic Payments

Frequently Asked Questions

First Mortgages
To set up automatic payments to a first mortgage, complete the Cenlar ACH Authorization form is a PDF (must be wet signed) and return to Mortgage Servicing at ServicingDepartment@CyprusCU.com.

Second Mortgages
Do one of the following to set up automatic payments to a second mortgage:

• Call our Mortgage Servicing team at 801-260-7600 (ext. 5350).
• Email ServicingDepartment@CyprusCU.com.
• Visit any Cyprus Credit Union branch and speak with a Cyprus representative.


Can I skip a payment on my mortgage?
Skip-A-Payments are not permitted on mortgage loans.
Does my home equity line of credit (HELOC) have a variable or fixed interest rate?

All Cyprus HELOCs have a variable rate tied to the Wall Street Journal Prime Rate.

What happens when my HELOC matures?
Once your HELOC matures, the line of credit will be shut off; however, payments will continue to be due for a fixed time period. For more details, refer to your mortgage documents or contact our Mortgage Servicing team at 801-260-7600 (ext. 5350) or ServicingDepartment@CyprusCU.com.
What first-mortgage payment options do I have?

  • First mortgages have three different payment options:

    • Minimum paymentIf you'd like to make the minimum payment only, simply complete your payment by the first day of each month.
    • Principal onlyOnce the minimum monthly payment has been completed, you may make principal-only payments if you wish. These can be made at any time throughout the remainder of the month to pay down the principal balance of the mortgage.
    • Additional escrowAdditional escrow payments can be made at any time.

    Partial payments are NOT accepted at any time.

How do I make mortgage payments?
  • Online
    Log into your online Home Banking account and go to our Mortgage Center to make a payment.
  • Phone
    Call 801-260-7600 (ext. 5350) to make a payment over the phone.
  • Mail
    Send payments to:

    Cyprus Credit Union
    P.O. Box 54040
    Los Angeles, CA 90054-0040
Where can I find my 1098 tax statement?
1098 tax statements can be accessed in your online Home Banking account. For first mortgages, go to the Transactions tab in the menu and select Mortgage Center. For second mortgages, go to the Services tab in the menu and select Statements.

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